Hey, I'm Heather.

I work on making complex software understandable, navigable, and trustworthy — for the people using it and the teams supporting it. I'm currently a Support Systems & Knowledge Lead at a growing SaaS, formerly at Apple and Uber.

I'm also the founder of [REDACTED], where I'm building tools for thought — software and methodologies around memory, sensemaking, and cognitive infrastructure, aimed at augmenting and amplifying human capability.

Get in touch via email.